Delivery & Shipping
Delivery & Shipping
Sale and delivery of goods through www.hillvitalshop.co.uk is normally carried out only within the United Kingdom. If you are interested in delivering goods outside the United Kingdom, you should contact the seller.
We will ensure the delivery of your product via our courier service to the address you provided in the checkout process. However, the estimated delivery time is not binding as specified in the contract.
If you do not accept delivered products or provide sufficient delivery instructions, we may cancel your order and retain the products. In that case, we will reimburse you for the price of the products, but you will still be responsible for any postage costs incurred.
If an error occurs, or there is any other problem with the delivery, you must notify us in writing within 14 days from the date of the delivery. We will not be liable for any loss or damage if you fail to do this.
Our goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment when accepting delivery. If the buyer finds any damage to the shipment, he/she is obliged to inform the seller immediately of this fact, but no later than within 24 hours of the receipt of delivery. The buyer is required to write down the damage on the courier service receipt. Without this, no complaints will be accepted.
In the case of courier delivery of the goods, the order is fully insured.
Together with the goods, the seller will provide the buyer with an invoice (tax document) - suitable options are: a delivery note, service manual and warranty card (if required by the type of goods).
You will take the ownership of the goods once they have been delivered, after which point they are held at your own risk and we will not be held liable for their loss or damage.
The seller is not responsible for the late delivery caused by the carrier. Damage to the consignment caused by the carrier is in full compliance with the carrier. Such cases are resolved by the seller by delivering new goods to the buyer, regardless of the settlement with the carrier. The price of shipment is stated on the purchase receipt separately and is part of the total value of the order.
The seller is not responsible for any failure of delivery caused by the manufacturer or distributor as a result of any restriction, cancellation of distribution rights or other unforeseeable obstacles. In this case, the buyer is entitled to a full refund of the money.
Delivery of goods through our certified courier service is free of charge. Packages are packed in cardboard boxes or plastic packages. This package will be delivered within 2 working days of the dispatch (if there are no shipping complications) provided you placed your order by 2pm. Delivery of packages within UK Mainland usually takes 2 - 4 working days, however, during busy periods, or delivery outside UK Mainland and to Scottish Highlands, can take a little longer.
In the event that the goods have not been delivered by the courier within 7 working days of your order, please contact our customer service line on +44 203 608 3178 or sent us an email firstname.lastname@example.org.
Orders sent by courier need to be signed-for on delivery, unless you give us special instructions to leave goods without them being signed for. Where such a request is made, the seller cannot accept responsibility for any loss of or damage to the delivery.